Common Questions

Can you send me samples?

We are always happy to send you samples! Just email us at with what you would like samples of.

Do you offer discounts to charities?

We do occasionally offer small discounts to charities depending on the product being ordered.

What payment methods do Leeds Printing Company accept?

You can choose between the following payment methods – pay quickly, securely and conveniently by:

  • Credit or Debit Card – You can click on the link on the invoice to be directed to a Paypal page. From there you can pay securely using a Visa, MasterCard or American Express
  • Paypal – Click on the link on the invoice to be directed to a Paypal page. Enter your details to complete the transaction. More information about PayPal can be found here –
  • Online Banking – Using our bank details you can pay using online banking.
    Sort Code: 20-48-46
    Account: 03822257
  • Cheques – You can pay with a cheque, however a £25 handling fee will be applied for any cheque payments
  • Payment on Account – We can setup account terms for certain customers, please get in touch to see if you qualify. or 0113 3226442
  • On Collection –  You are more than welcome to pay with cash or debit / credit card in the office

Please be aware that we will not begin production until we have received the payment and the print-ready artwork.

How do I supply my artwork?

Supplying print-ready artwork to us is very easy:

  • Upload Page – Visit and you can use our dedicated upload tool to send us artwork. Recommended for files between 0 and 30mb.
  • Email – For files up to 10mb, you can attach them to an email and send to
  • Wetransfer – For multiple files and files larger than 30mb, we recommend visiting

What are your opening times?

We are open from 8am until 5pm Monday-Friday

How can I contact you?

You can contact us on the phone, via email or via our social media accounts from 8AM until 5PM Monday-Friday.


Call : 0113 322 6442

Email :

What is bleed?

Bleed is the portion of the product that will be trimmed off when it is cut to the final size. Since we print your product on an oversized sheet that gets trimmed down, we require that the images extend beyond the trim zone/line. That extra margin is what we refer to as the bleed, and is used to guarantee that you don’t have white edges on your product when it is trimmed to size. Contact us for our design templates, use these to ensure you are designing in the correct format.

What is the difference between lithographic and digital printing?

To give you an idea, digital tends to be cheaper than lithographic as the set up cost is relatively low. Lithographic printing requires a more expensive lengthy set up process, which is why you may find there isn’t a massive jump in price between larger quantities. Digital printing is more cost effective if you want a short run, such as 10 posters.



How do I order?

You have the option to order most products through our website however you can also order over the phone or via email.

When can I pay for my order?

We tend to ask for payment immediately after ordering.


However, in some circumstances we can offer payment terms upon request.

Can I order more than 1 product at a time?

Yes, however some products do take longer In production and may be delivered at different times as a result of this.

What type of files can I upload?

We require PDF documents for uploads and recommend that you use Adobe InDesign or Photoshop to create your file.



In cases where the design has been undertaken by LPC, it is imperative that all proofs are thoroughly checked by the client, as mistakes cannot be rectified once they have been passed for print.

How do I send my artwork?

A member of the Leeds Printing Company team will get in touch with you via email after your order has been submitted. You can then attach your design files for us to check and send to print, or you can upload your print files at the link we specify.

Can you provide a check list for print ready files?

The following check-list will help ensure that your files are print-ready.

  • We accept the following file formats: .TIF, .TIFF, .EPS, .AI, .PSD, .JPG, .PNG, .PDF.
  • Be sure that all files have been converted to CMYK colour mode.
  • All images need to be uploaded at a resolution of 350 dpi (signage can be 150 dpi).
  • Please provide a 4mm bleed for most products.
  • Outline all fonts when working in Illustrator, embed fonts in other programmes, and flatten all layers when working in Photoshop.
  • Include all files needed to process the job: page layout files, imported images, fonts and other support files.

Please compress your file(s) (2MB or larger) before uploading your files. If you do not have a file compression programme, you can download one by clicking on this link

What type of files can I upload?

We require PDF documents for uploads and recommend that you use Adobe InDesign or Photoshop to create your file.

Will there be a problem if my file includes a 4mm bleed, but the image stops at the trimming line?

We try to make sure your print is trimmed as accurately as possible, however, there will still be a risk of a white border being visible around your image once your print is trimmed. If you do decide to go ahead with this risk in mind, it is important to understand Leeds Printing Company cannot be held liable for artwork that does not extend beyond the print line, resulting in sub-standard print.

What does a “low-resolution” image mean?

A low-resolution image contains a lower number of pixels, dots or lines per inch. The print quality of a low-resolution image is less than that of a high-resolution image, as it lacks sharpness and fine detail. Thus, the higher the dots per inch/pixels per inch, the greater the resolution and the clearer the final print will be. Leeds Printing requires a high-resolution image (300dpi) in order for the print to be of high quality. Leeds Printing Company will assume that artwork supplied is of a sufficient level of quality to meet client expectations.

What is pixilation? Where can I get a better image?

Your original file needs to be created at a resolution of 350 dpi. Images taken from the Internet have a low resolution of 72 dpi and will be pixelated. If purchasing an image from a source, please make sure that you choose a copyright free high-resolution image of 300 dpi.

What is PANTONE?

Pantone is a standardized colour matching system; each colour has a number, which allows different manufacturers to reference a pantone colour number to make sure they match exactly. Think of a colour you associate with a global brand – chances are that the company defines that colour with a Pantone standard. As brands gradually realise the importance of consistent branding, many companies are defining their branding colours with Pantone.

Will you match and print PANTONE® colours?

We can print from PANTONE® colours however this carries an additional charge.

Can you check for spelling mistakes?

When proofing your artwork we look to make sure everything is lined up correctly ready for print, unfortunately, typos and spelling mistakes are not something we check for.

What is the difference between a .TIFF and .JPG file? And which is better for printing use?

JPG uses a lossy compression scheme that tosses out bits of data each time the file is edited and saved. This is not ideal when high-quality reproduction is desired. JPGs are commonly used when displaying images online. Although it is the format that digital cameras use to save file images, files need to be converted to .TIFFs/.TIFs (or some other lossless format) before editing.

Delivery & Refunds

How much is delivery?

We offer free standard delivery on all of our products, however if you require your print to arrive quicker than our standard delivery, there will be a premium

What if I am unhappy with my order?

Your satisfaction s really important to us! If you are unhappy with your order you have within 48 hours of receiving it to make a complaint. We do require photographic evidence of any issues regarding the print before we can issue any refunds.

I’ve noticed a mistake on the artwork, can I request a refund?

Unfortunately we do not take responsibility for typos, for this reason please ensure either yourself or your designer checks for spelling mistakes before sending to print. As explained in the FAQ Artwork section, we cannot take responsibility for low resolution images or problems as a result of the artwork having no bleed.